Please note that our policies change from time to time. Please read this page for our current Shipping & Returns policy.

Shipping Policy:

All orders will be processed and shipped as soon as possible, within 7-10 business days. Once an order is processed and shipped, please allow up to 3 business days for express shipping and up to 5 business days for ground shipping. During high volume periods please allow 7-10 days for ground shipping.

If you have an order that needs to be expedited, please call us directly. Expedited orders may incur an expedited processing fee as well as a higher shipping charge for faster delivery.

Crystal Quest® is not responsible for any merchandise lost or stolen through any mail parcel service, including but not limited to USPS, UPS, FedEx, and/or any freight companies. FedEx, USPS and UPS Ground Deliveries to home and business addresses are sent NO SIGNATURE REQUIRED. This means that FedEx, USPS, and UPS, will leave the package at your door or in a convenient location if no one is present to receive the shipment.

No Signature Requested (our default shipping method) - If you do not select the “Signature Required” delivery option, and your package is lost or stolen, then we will not be able to reship your order. In these instances, if your package is lost or stolen, we recommend you follow up with the carrier and your local authorities.

Signature Requested - If you selected the “Signature Required” delivery option and your package is lost or stolen, then we will file a claim and re-ship your order at no cost to you once we have received verification of the shipment status from the carrier.

Lost or Stolen Packages - Crystal Quest® is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Crystal Quest® will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.

Incorrect Shipping Information - If a package is returned to Crystal Quest® due to an incorrect shipping address provided by a customer, the customer will be responsible for the return shipping cost as well as the redelivery cost. Crystal Quest® is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer.

International Orders: Crystal Quest® ships to select countries. The shipping charge for orders to be delivered internationally will depend on the carrier and shipping method chosen. Shipping costs for heavier overweight items will be calculated separately and are expected to be paid by the customer prior to shipment date. Please be aware that Crystal Quest® is not responsible for any taxes, duties, or customs fees imposed upon shipments to other countries. We have no control over how long your customs office holds on to your package.