Please read the following carefully before you utilize our website or make a purchase. By accessing this website you agree to these terms of use.

Read the following Privacy, Terms of Use, Disclaimer and Purchase policies (“Policy”) before using this website (“Site”). By using this Site, you agree to this Policy. Crystal Quest® reserves the right to modify, alter or update this Policy. This Site is controlled by Crystal Quest® from its location in Marietta, Georgia, USA. It may be accessed from any other state as well as other countries. Because each of these places have laws that may differ from those of Georgia’s, by accessing this Site you agree that the laws of Georgia will apply to all matters arising out of the use of this Site. This policy represents the only agreement between Crystal Quest® and consumer regarding the use of this Site for any purpose.

Our policies are not intended to violate and/or deny your rights. They are intended to educate and familiarize you with the provided instructions. Use and follow all instructions to avoid any and all sorts of damages and/or liabilities associated with Crystal Quest® products. Not following the installation instructions and/or safety guidelines provided by Crystal Quest®® can and/or will cause damages. Crystal Quest® assumes no liability for property damage.

Our Privacy Policy:

We are absolutely committed to your right to privacy and the confidentiality of any information you give us.

• All credit card transactions are conducted through a Secure Server using high level data encryption technology.
• We do not give or sell ANY of your personal information, addresses, or E-mail addresses to advertisers or so-called "affiliates".

Making a Purchase:

By purchasing any items through our website, over the phone, fax or by mail, the Buyer warrants that he/she is at least 18 years of age, and is in compliance with his/her local and state laws and is legally able to purchase these items.

Buyer is responsible for following any local and state regulations and plumbing codes pertinent to the purchase, installation and operation of CRYSTAL QUEST® products.

• You may place your order online through www.crystalquest.com
• You may fax your order to 770-953-1600
• You may E-mail your order to support@crystalquest.com 
• You may place your order over the telephone.  Call Monday - Friday 9:00 AM – 5:00 PM (USA-Standard Time).
• We accept Visa, MasterCard, Discover, American Express, PayPal, and debit cards with a Visa or MasterCard logo on them.
• See our Privacy Policy, above.
• Your purchase will appear on your credit card statement as Quest Technologies Inc.
• Buyer accepts and agrees to all Crystal Quest® policies stated on the Site whether ordering by phone, E-mail, fax, or internet.
• we reserve the right to not sell to a customer(s).

Shipping Policy:

Crystal Quest® is not responsible for any merchandise lost or stolen through any mail parcel service, including but not limited to USPS, UPS, Fedex, and/or any freight companies.

Domestic:

• Orders are often shipped within 4 – 5 days after placement, but not later than 7 – 10 business days, with the exception of custom-designed products or commercial systems.
• Orders are typically shipped by FedEx, and a FedEx tracking number will be sent to your E-mail so that you may track the delivery progress of your package.  Larger or heavier items are shipped by freight.  Crystal Quest® arranges for all deliveries for all orders. You may request a specific shipping carrier of your choosing.
• Additional shipping charges for some products may be incurred, and are based on total shipping weight, dimensions, dimensional weight, value of item, destination, and/or handling.
• Express shipping (overnight, 2-day, etc.) is available upon request. Purchaser agrees to pay additional shipping charges as applicable.

International:

• Crystal Quest® ships orders internationally.
• Purchaser is responsible for any and all additional transportation charges, including but not limited to, broker fees, duties, government taxes, etc. that may be incurred during the delivery and export/import process.
• Additional shipping charges apply, and purchaser is responsible for the additional shipping charges as applicable. These charges are in addition to and separate from transportation broker fees, duties, government taxes, etc. associated with the export/import process.  
• Additional shipping charges are based on total shipping weight, dimensions, dimensional weight, value of item, destination, and/or handling.   
• Returns of products are not allowed on international orders.

Damaged Goods Policy:

Damage to product(s) is not always easily identifiable, as damage can either be visible or concealed. For visible damage, do the following:

• #1 Best Option: For the simplest solution for shipping damages, follow this procedure when receiving a delivery. This procedure is the standard operating procedure of the delivery insurance issued by all shipping carriers:
  1. Inspect your merchandise thoroughly for damage immediately upon arrival (delivery) and reject the entire shipment if you find any damage. Ask the driver to wait while you inspect the merchandise. 
  2. If you find any damage, do NOT accept the delivery. Doing so will expedite the process of  Crystal Quest getting another unit out to you immediately. Refusing the shipment will protect you against having to pay the return shipping.  All shipping fees are always the responsibility of the purchaser.
  3. Immediately file a damage claim with the delivery carrier on the same day as the delivery. Try to take a digital photo of the damage if possible. After filing the damage claim, contact Crystal Quest immediately at support@crystalquest.com for assistance and further instructions.
• Legitimate damage claims will be promptly processed. A replacement from the manufacturer will be shipped to purchaser.   When the manufacturer receives the "damaged goods", a detailed analysis of the damaged product claim will be performed to determine if the product was damaged during transportation. 
• #2 Option: If driver of carrier has already departed, or has left , contact the delivery company the same day and file a damage claim.  Then, contact Crystal Quest that same day at support@crystalquest.com for assistance and further instructions.  The manufacturer or delivery carrier will initiate a paperwork process and instruct you to send the goods back to the manufacturer, sometimes at your expense, until the damage is inspected.   All shipping fees are always the responsibility of the customer.  When the manufacturer receives the "damaged goods", a detailed analysis of the damaged product claim will be performed.
• If you have a digital camera, take a snapshot of the damage as proof/evidence before it departs and E-mail the photograph to us as soon as possible.
• E-mail correspondence and photos is support@crystalquest.com

Concealed Damage

Sometimes damage during shipping cannot be detected until product(s) is removed from the packaging and installed. If concealed damage is detected, it is very important to act immediately. Purchaser needs to contact the carrier, file a concealed damage claim, and contact Crystal Quest® at support@crystalquest.com. Concealed damage claims must be filed immediately, with some carriers claims must be made within 48 hours of delivery and notification to Crystal Quest is required within that time otherwise the shipping replacement policy could be null and void. The product(s) needs to be shipped back to Crystal Quest®, at purchaser’s expense, so Crystal Quest® can inspect product(s) to determine if damage occurred during shipping, during installation, or after installation. Photos are most helpful and can also be e-mailed to support@crystalquest.com.

Published Prices/Price Changes/Product Availability:

• Prices are subject to change without notice due to material price increases or availability conditions.
• Crystal Quest® reserves the right to change incorrect prices that are accidentally published on our website.  
• If a product is unavailable or out of stock, we reserve the right to issue the customer a refund and not fill the order.

   

• Returns for refund are accepted ONLY on perfectly new, unused items in the original packaging and without any damaged or missing parts. Refunds will not be issued if broken, used, dirty, or otherwise abused items are sent back from customer and will be less shipping charges.
• Refunds issued to customer will be less shipping and handling, and possible restocking fee.
• Customer must pay ALL shipping fees for returns.
• Returns for exchange are accepted on items which are defective, for upgrades, or when Crystal Quest® is working specifically with customer to acquire customer’s proper water filtration needs.
• Crystal Quest® reserves the right to not honor returns of product(s), if product(s) was/were not installed by a qualified, licensed plumber.
• Returns for exchange will not be honored if it is deemed that product(s) has/have been broken, used, dirty, or otherwise abused.
• All returns, either for refund or exchange, must be within 30 days of initial purchase, refunds are less shipping charges. Refunds will not be issued if products are sent back past the 30-day initial purchase period.  
• Returns, either for refund or exchange, are subject to restocking fees of up to 30% and shipping charges are not refundable.
• Returns, either for refund or exchange, are NOT allowed on custom ordered products, special orders, reverse osmosis systems, filter cartridges and/or membranes (for public safety and tampering reasons).
• Crystal Quest® will not honor refunds or exchanges on other brands’ products.
• All returns, either for refund or exchange, MUST have a Return Merchandise Authorization (RMA) number, and include customer’s name, address, telephone number, and specific reason for return. You may acquire this by contacting where you purchased the item.  All shipping charges are the customers expense.
• Product(s) must be returned in original packaging and intact. Returned product(s) must be shipped within two weeks of issuance of a Return Merchandise Authorization number to be eligible for a refund. A refund will be issued after the return has been received and inspected and will not include shipping charges.
• Proper proof of purchase must be provided and accompany returns.
• For returns of products $350 retail value and over, there will be a mandatory 30% restocking fee. Contact Crystal Quest® prior to return in order to receive an RMA number and shipping instructions.
• Refunds will not be issued to third parties. If purchase was made through a dropshipper or other affiliate, the refund must come through them, not Crystal Quest®.
• No returns allowed on international orders.
• For returns in circumstances where Crystal Quest® had been working with customer in determining proper filtration needs and trying out various filtration methods, then solely at the option of Crystal Quest®, and/or based on the specific circumstances, in situations Crystal Quest® deems appropriate, Crystal Quest® may elect to issue a replacement, a partial replacement, a reasonable and acceptable substitute, a full or partial refund, or a refund minus a 30% restocking fee on items that have been used (damaged or worn goods and missing components will incur higher restocking fees IF they are accepted for return) and shipping charges will not be refunded and are the responsibility of the customer.
• Most Crystal Quest® products are covered by the Manufacturer's Limited Warranty, when the product is properly installed by a qualified, licensed plumber, against defects in materials and workmanship. Crystal Quest® reserves the right to deny your warranty or other claim if it is found that the product was improperly installed, damaged, or abused.
• Delivery carriers, including but not limited to, USPS, UPS, FedEx, and freight companies are responsible for getting your merchandise to you in an acceptable and timely manner and condition. Crystal Quest® is not responsible for lost, stolen, damaged or delayed merchandise, and will not honor return/refund requests for such.
• Crystal Quest® does not reimburse customers for any shipping charges or any other expenses the consumer may incur whatsoever, such as but not limited to: import/export fees and duties, installation and setup fees, damages caused by product, professional services, or legal fees, and will not honor return/refund requests for such.
• Crystal Quest® sells professional products that are intended for professional installation and professional initial setup by a qualified water service professional (licensed) who is experienced in installing the product you have purchased, and Crystal Quest® will not honor return/refund requests, nor accept any liability, for products that are improperly installed.  
• Commercial category products are considered special order and may not be returned for any reason. All sales are final.
   
• So that we do not increase delivery cost above what we are charged for shipment, the customer is solely responsible for all shipping costs on all deliveries and all returns.
• The customer is responsible for inspecting all products upon delivery for shipping damage and concealed damage. Shipping damage and concealed damage must be reported within 3 business days, but preferably the same day as delivery. Inspect goods for shipping damage immediately upon arrival, and refuse the shipment and file a damage claim with the delivery carrier before contacting us.  Take a digital photo of the damage if possible.
• ALL refunds are given solely at the discretion of Crystal Quest®.  All returned products WILL be carefully analyzed to determine if it has been used, abused, or damaged in any way, either damaged during installation, damaged during transportation, or operated under improper conditions. Any refund determined to be due will be issued by at the conclusion of the analysis.  Misapplication of the product, damage from overpressure, water pressure spikes, improper water conditions, and installation damage do not qualify for a refund.
• Product warranty is disqualified if product was not professionally installed by a licensed and qualified professional.  This is especially true for all residential, commercial, and industrial units such as undersink units, water softeners, backwashing filters, backwashing oxidation systems, water coolers and RO systems, which should ALL be professionally installed by a licensed, qualified water service professional.

Disclaimer of liability for all products:

IN ALL CIRCUMSTANCES, CRYSTAL QUEST'S® MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCT(S) SOLD.

IN ALL CIRCUMSTANCES, CRYSTAL QUEST'S® MAXIMUM LIABILITY IS LIMITED TO THE REPAIR OR REPLACEMENT OF THE DEFECTIVE PRODUCT AND/OR PART(S), AND THIS LIABILITY WILL TERMINATE UPON EXPIRATION OF THE APPLICABLE WARRANTY PERIOD.

CRYSTAL QUEST® SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THESE LIABILITY LIMITS. CRYSTAL QUEST® SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT CRYSTAL QUEST® IS APPRISED OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.

All commercial and residential in-line systems are recommended to be installed after a flow regulator/restrictor in order to control and reduce incoming water pressure. This avoids bursting and any resulting property damages. Also, make certain that there is a strainer system placed after the Crystal Quest® Media System to avoid bleeding and/or pipe clogging.

• For all products: CRYSTAL QUEST® is not responsible or financially liable for any water damage, property damage, or personal injury, direct or indirect, that may occur from normal and correct use of the products we sell, catastrophic failure of the products we sell, failure to properly connect the units to the water supply lines, and/or failure to understand and observe the proper water pressure ratings and requirements for these units.  Use and install all of our products solely at your own risk. Do not expose any of these units to freezing temperatures (<33 degrees Fahrenheit) or direct sunlight (UV rays).
• All plumbing work and connecting of these units to the water supply is done at your own risk. Most CRYSTAL QUEST® products are intended for professional installation and/or professional initial setup. This is especially important when installing undersink units, all reverse osmosis units, undersink filters, water coolers, water softeners, all backwashing units, and whole house water filter systems - which are always connected to a high pressure water line. Always check all connections for leaks periodically.  CRYSTAL QUEST® is not responsible for any leaks or water damage whatsoever.
• All systems must be inspected by a professional installer prior to installation to eliminate any possible assembly error, and checked for component damage, parts, and fittings, to avoid system malfunction and possible property damages.
• We are not responsible for any damages, direct or indirect, that may arise from the use or catastrophic failure of these products. Use all products at your own risk.
• For all CRYSTAL QUEST® products, determination of product suitability, application use of the product, and the fitness of a product for a particular purpose is the sole responsibility of the buyer. Buy and use at your own risk.
• Electrical Products: For all electrical products use only as directed and follow all manufacturer’s directions and warnings.  For your safety, always plug only into a properly installed GFCI outlet.  If you do not have one, you need to obtain one.  We are not responsible for any property damage or personal injury, incidental or consequential, that may arise from the use and/or failure of any of our products.
• UV Disinfection Systems: Although these units are proven to be highly effective when functioning correctly and operated according to the manufacturer's directions and operating parameters (including 95% UV transmittance of the water), these systems are not to be used for drinking "infectious water". Use all UV systems at your own risk.
• Water Filtration/Conditioning Products: All water filters, water coolers, water filter cartridges, RO membranes, specialty cartridges, and water conditioning products used for human (or animal) contact or consumption are intended to be used to improve the quality of safe and potable, non-infectious, non-polluted drinking water. Use at your own risk.
• Information Disclaimer: All information, product claims, and statements are made in good faith and believed to be true, and are offered for your evaluation and verification only. For all CRYSTAL QUEST® products, determination of suitability, application use, and fitness for a particular purpose is the sole responsibility of the buyer. Due to the almost infinite number of parameters and variables that are involved with your particular application, water quality, and operating conditions, we can only suggest what we believe would work well for your application based on our interpretation of what you convey to CRYSTAL QUEST®. You may or may not get the exact results that you wanted or expected. CRYSTAL QUEST® assumes no liability or responsibility for your water filtration results. This is solely your responsibility.

Terms and Conditions: