CRYSTAL QUEST® survey.htm

Crystal Quest® Customer Satisfaction Survey

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CRYSTAL QUEST® Customer Satisfaction Survey

Pease take a few moments to complete our product satisfaction survey. Your feedback is important to us. Your responses will help us to address any issues that you may have as well as to better target our products and services to meet your needs. Your responses will be kept confidential and will not be used for any purpose other than research conducted by CRYSTAL QUEST® .

First Name:
Phone (Optional):

Last Name:
email:

Address:
State:

City:
Zip Code:

My level of knowledge of water quality issues is:

Very Poor	Poor	Average	Good	Excellent

My level of knowledge of water filtration products is:

Very Poor	Poor	Average	Good	Excellent

How did you first learn of our web site?

Search Engine	Advertisement	Word of Mouth	Email or newsletter	Other

How satisfied were you navigating through the website and finding the product(s) of your choice?

Very Satisfied	Satisfied	Neither Satisfied Nor Dissatisfied	Dissatisfied	Very Dissatisfied

The on-line ordering process was:

Very Poor	Poor	Average	Good	Excellent

How satisfied are you with the delivery time of the product(s) you purchased?

Very Satisfied	Satisfied	Neither Satisfied Nor Dissatisfied	Dissatisfied	Very Dissatisfied

Overall, how satisfied are you with the product(s) you purchased?

Very Satisfied	Satisfied	Neither Satisfied Nor Dissatisfied	Dissatisfied	Very Dissatisfied

How satisfied are you with the quality of the product(s) you purchased?

Very Satisfied	Satisfied	Neither Satisfied Nor Dissatisfied	Dissatisfied	Very Dissatisfied

How satisfied are you with the price of the product(s) you purchased?

Very Satisfied	Satisfied	Neither Satisfied Nor Dissatisfied	Dissatisfied	Very Dissatisfied

Would you recommend our product to others?

Definitely	Probably	Not Sure	Probably Not	Definitely Not

What aspect of the product(s) were you most satisfied by?

Quality	Price	Installation	Purchase Experience	Customer Service

What aspect of the product(s) were you most disappointed by?

Quality	Price	Installation	Purchase Experience	Customer Service

How satisfied are you with CRYSTAL QUEST® Customer Service Representatives responds to your concern(s)?

Very Satisfied	Satisfied	Neither Satisfied Nor Dissatisfied	Dissatisfied	Very Dissatisfied

How satisfied are you with CRYSTAL QUEST® Customer Service Representatives, product and technical knowledge?

Very Satisfied	Satisfied	Neither Satisfied Nor Dissatisfied	Dissatisfied	Very Dissatisfied

Overall, how satisfied or dissatisfied are you with the CRYSTAL QUEST® and its customer service?

Very Satisfied	Satisfied	Neither Satisfied Nor Dissatisfied	Dissatisfied	Very Dissatisfied

Please share any additional comments about your experience or suggestions on how we can better improve our Products and services.

Tech Support Satisfaction Survey

How did you contact technical support?
Via Telephone Via Email Other
Overall, how would you rate the process for getting your concern resolved?
Very good Good Average Poor Very Poor
About how long did you have to wait before speaking to a technical support representative?
I was taken care of immediately. Within 10 minutes Between 10 to 30 minutes Between 30 minutes to an hour More than 4 hours
About how long did you have to wait before your issue was resolved?
Within 2 hours Between 2 to 4 hours Between 4 to 8 hours Between 8 to 12 hours More than 12 hours

Please tell us how well you agree with the following statements :

The Technical Support Representative listened carefully.
Strongly Agree Agree Neutral Disagree Strongly Disagree
The Technical Support Representative was knowledgeable.
Strongly Agree Agree Neutral Disagree Strongly Disagree
The Technical Support Representative was patient.
Strongly Agree Agree Neutral Disagree Strongly Disagree
The Technical Support Representative was friendly.
Strongly Agree Agree Neutral Disagree Strongly Disagree
Please share any additional comments about your experience or suggestions on how we can better improve our technical support services.

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